Returns & Exchanges

At DIVA-GENT®, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy to understand your options and the steps involved in the return process.

GENERAL RETURN POLICY ELIGIBILITY PERIOD

Items must be returned within 14 days of delivery to be eligible for a refund or exchange.

CONDITION OF ITEM(S)

Items must be unused, in their original packaging, and in the same condition that you received them.

PROOF OF PURCHASE

A receipt or proof of purchase is required for all returns.

EXCHANGES

   - To exchange an item, follow the return process outlined and indicate that you would like an exchange instead of a refund.

   - Once the returned item is received and inspected, we will send out the replacement item.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, contact us immediately at info@diva-gent.com . Provide details and photos of the damage or defect.

We will work with you to resolve the issue promptly, including providing a replacement or issuing a refund.

Thank you for shopping with DIVA-GENT®. We appreciate your business and strive to provide the best possible service.